FAQ

Q: Where do I wait for my treatments?
A: After checking in at the Health Spa reception you will be taken to the waiting area where you may wait for your Therapist to collect you and take you to the treatment room for your treatment.

Q: I like a very firm massage, how can I ensure I receive this?
A: To ensure a firm massage, it is advisable to request a male therapist and state that you would like a firm massage. If you do not wish to have a male therapist, please advise us at the time of booking and we will do our best to provide for your needs.

Q: How do I book additional treatments?
A: You can book additional treatments by calling our reservations team on 049 4377700. Subject to availability, you can also book treatments at the Health Spa reception once you have arrived. We will notify all guests of available treatments on a daily basis.

Q: Will I have to pay for any extras while I am at Farnham Estate?
A: You will be required to pay for any additional treatments and activities booked, for any purchases made in the Health Spa and any additional food and drink.

Q: Do I need to bring my own towels?
A: No – all towels are provided, as are robes and slippers.

Q: Is alcohol served in the Health Spa?
A: Due to the nature of the treatments and Thermal facilities alcohol consumption should be kept to a minimum. We do however serve wine with meals and a glass of Champagne for those people who are celebrating a special occasion.

Q: How can I pay for my stay/extra treatments?
A: Day Packages must be paid in full 30 days prior to arrival or a credit card number is taken to secure your booking. Any treatments or other purchases are paid for on departure. We accept all credit/debit cards, cheque with cheque guarantee card or cash.

Q: When do I pay for my reservation?
A: All bookings must be secured by credit card or a cash deposit taken, full payment will be taken on the day. Please refer to Terms and Conditions

Q: What is the cancellation Policy?
A: If you need to cancel your booking 24 hours notice must be given otherwise full payment will be debited to your credit card.

Q: What if the packages on offer do not suit the length of stay I am looking for?
A: We can combine packages to suit the length of your stay. Please contact our Reservations Department and they will be happy to help you.

Q: How do I find out about new special offers?
A: Register as a user on our website and you will receive details of all offers via email. You can also log onto the website at anytime for news about offers and special events.

Q: What do I do if I am not totally happy with any aspect of the service or my visit to Farnham Estate Health Spa?
A: Our aim at Farnham Estate is to provide you with an experience that far exceeds your expectations; we want you to return again and again. We can only achieve that with your feedback. We welcome and actively encourage all comments from our guests. If we have not satisfied and delighted you in every way please afford us the opportunity to rectify that by telling us so, either by speaking to the Director of Spa and Leisure personally or by completing our Guest Questionnaire.
 

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